Last updated: August 20, 2026
Exceptional Home Builders LLC (“Exceptional Home Builders,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through exceptionalhomebuilders.com, our contact forms, telephone calls, email, and text messaging, and how we use and protect it.
1. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, postal address or ZIP code, project details, communication preferences, and the content of messages you send. We may also collect technical information such as IP address, browser type, device information, pages visited, referral source, and cookie or analytics data.
2. How We Use Information
We use information to respond to inquiries; provide estimates and requested services; schedule appointments; manage customer relationships and projects; send service-related communications; send marketing messages only when separately authorized; maintain security; improve our website and services; comply with law; and enforce our agreements.
3. SMS and Mobile Information
If you provide a mobile number, we may send transactional texts about your inquiry, estimate, appointments, project, account, or customer support only when you separately opt in. If you separately opt in to marketing texts, we may send promotions, offers, and service updates. Each consent is optional, is not a condition of purchase, and may be withdrawn at any time by replying STOP. Reply HELP for help. Message frequency varies and may be up to 3–5 messages per month. Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. When We Share Information
We may disclose information to service providers that help us operate our website and business, process communications, schedule services, host data, provide analytics, or support customers. These providers may use information only to perform services for us. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information.
5. Cookies and Analytics
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand traffic, and improve performance. You can manage cookies through your browser settings, although some website features may not work correctly if cookies are disabled.
6. Data Retention and Security
We retain information only as long as reasonably necessary for the purposes described above, including legal, accounting, and operational requirements. We use reasonable administrative, technical, and physical safeguards, but no system or transmission method is completely secure.
7. Your Choices and Rights
You may ask to access, correct, or delete personal information we hold about you, subject to applicable law. You may unsubscribe from marketing email using the link in the message and opt out of SMS at any time by replying STOP. To make a privacy request, contact us using the information below.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
10. Changes to This Policy
We may update this policy periodically. The “Last updated” date above identifies the latest revision.
11. Contact Us
Exceptional Home Builders LLC
Email: [email protected]
Phone: +1 (844) 485-8060
Website: https://www.exceptionalhomebuilders.com/
